Our Support Services

PhillipsTaylorBrown’s support contract service has been especially designed by working closely with business and IT management and best practice methodology to create an offering that wholly matches the requirements of the SME market.

The service provides friendly, personalised technical services and swift resolution to challenging and in-depth technical issues that affect todays business environments.

The service is made up of 3 main features:

1. Incident Prevention
2. Response Service
3. Network Development 

The main benefits of a service structured in this way are:

• The service is flexible and has been designed especially to meet the needs of the SME business.
• It is complimentary to any existing in-house support team; the service provides extra capacity and knowledge as and when it is needed.
• It can free up support team members to concentrate on core business issues.
• It provides a valuable sounding board to the support team or business, helping them to develop and enhance their own skills or systems.
• It reduces the cost to the business for future IT projects awarded to PhillipsTaylorBrown Limited.
• It allows the business to benefit from experience gained in other environments.