We have the ability to Invite our customers into support sessions or provide a click-to connect button inside outlook, favourites or company intranet so they can initiate a session quickly and efficiently. Then view and control their remote desktops in real time.

This enables us to; 

• Upload files to install patches and updates or download files for in-depth analysis.
• Ask subject matter experts to join calls instantly.
• Perform administration on any machine with an internet connection regardless of what firewalls may be in place
• Solve more remote problems on the first call.

We are able to quickly launch a support session to see exactly what’s happening on a remote desktop. Then demonstrate functions or take action to provide an immediate fix. Our customers get fast, intelligent support without having to endure multiple calls to diagnose simple issues.

We deliver hands-on support without costly site visits.

In many cases we eliminate the need to travel offsite for most problems - and avoid the frustrating back-and-forth of talking through solutions by phone. With our remote support contracts, we can slash call resolution times and your support costs significantly.

If you need remote support now, click on the webex link in the support section on the right hand site of this website.