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Darren Adam, IT Director

Case Study - Greeting Card Company PDF
PhillipsTaylorBrown completed a full Windows Server backend implementation to replace the companies dated and poorly implemented Windows 2000 SBS solution.

The implementation of a more reliable and robust solution was paramount to the management team. Administration and general problem solving was using up too much time and causing unwanted delays. This business relies upon a reliable and smooth operating IT system.

“Our aim is to drastically reduce time spent on day to day support activities and move toward with a more modular and redundant system. We want a system that will help us to be productive and not slow us down”. Operations Manager


Our Approach

When we implement a full system like this, the goal is to provide everything our client needs, not most of it, or nearly all of it, we want to provide EVERYTHING!

PhillipsTaylorBrown realise that the IT environment in question is absolutely mission critical and its smooth operation is paramount to the success of the business. We know what we have to provide:

  • Low maintenance – The business needs the solution to be as autonomous as possible in order to free up valuable in-house resources.
  • Redundant and resilient as far as possible – day to day use will take its toll and systems need to be independent of one another.
  • Reliable – Done by the book in order to provide the smoothest user experience. Attention to detail is critical and the team are totally reliant on this system.
  • Available – Expanding the network resources for remote access anytime working means it needs to work 24/7.

The Benefits of a PhillipsTaylorBrown Solution


We implemented a system that uses industry standard processes and made it do exactly what it said on the proposal.

Team members are now able to work from anywhere with an internet connection. Secure connections are available through VPN and web technologies. This extension of network access has boosted productivity by enabling remote working for all levels of user.

Key business services are now separated from one another in order to allow for any issues or maintenance to occur without interrupting other mission critical systems. This was a consideration when implementing fault tolerance and designing the business continuity (Disaster recovery) plan.

A simplified and centralised point for administration off all network resources is now available through the use of customised Management console views associated with department administrators.

Careful Group policy and active directory design has reduced the number of unauthorised changes and helped secure the environment from misuse.