"Friendly and honest with a great knowledge of product/software and information"

Darren Adam, IT Director

Business Support PDF

PhillipsTaylorBrown offer a full range of standard and bespoke support packages tailored to suit your needs as a business. It’s always difficult to cater for everybody but over the years we like to think we have developed one of the best and simplest methods of supporting you.

We like to think of our product matrix similar to that of a mobile phone company.. a basic contract to cover the realistic aspects of your support and then ‘bolt-on’ products that fit directly with your specific needs. Unfortunately with most IT support companies you ultimately end up paying for things that you don’t use or need!

We offer 3 Basic Business Support packages each offering differing levels of basic support so you can chose what is most relevant to your business:

Business Support BASIC

Unlimited Helpdesk Calls for support
Unlimited Remote Engineer Support
Unlimited Email Support
Unique Sounding Board Service (For expert advice and second opinions)
Guaranteed minimum of same day response time

Cost PCM: £179 In advance, £189 in arrears

Business Support STANDARD

Unlimited Helpdesk Calls for support
Unlimited Remote Engineer Support
Unlimited Email Support
Unique Sounding Board Service (For expert advice and second opinions)
Guaranteed minimum of 4 hour response time (Recommended for the Average SME Business)

Cost PCM: £229 In advance, £239 in arrears

Business Support PREMIUM

Unlimited Helpdesk Calls for support
Unlimited Remote Engineer Support
Unlimited Email Support
Unique Sounding Board Service (For expert advice and second opinions)
Guaranteed Super Fast 1 hour response time

Cost PCM: £389 In advance, £409 in arrears