Why we're better

Our founders are senior support engineers with over 30 years experience in implementing and supporting complex IT environments - our IT support model has been copied many times by local IT support companies but it's never been bettered.

Our clients IT systems really matter to us and  we know that their performance is a direct reflection of how well we're working. It's for this reason that we only emply intelligent passionate individuals that have a superb work ethic.

Here's what you can expect from a PhillipsTaylorBrown IT support contract.

• Improvements in availability - once working with us you can expect to see an average of over 99.9% uptime on all systems.
• Industry leading response times - no more long waits on the phone or 4 hour response times, our average response time is under 10 minutes for all issues. 
• No red tape -  you won't have to filter your way through a painful helpdesk procedure. We will connect you to a senior engineer or consultant immediately upon receiving your call. 
• Bi-monthly workshops -  we want to make your systems better so we can add to your business. These can be for anything IT related, planning, problem solving, etc.
• Housekeeping and out of hours maintenance are almost always inclusive and are taken care of as part of your support package so you don't have to worry about them.
• We can proactively monitor all your servers and workstations, often discovering an issue before you report it, allowing us to fix a minor glitch turns in to major downtime.
• Our tell it like it is approach. As a technically focused support business we think its only proper that we tell you the absolute unvarnished truth about your systems - how else can we make them better. We promised to make sure you understand exactly what's happening with your systems at all times.  
• Everybody at PhillipsTaylorBrown is Microsoft Certified and has at the very least, enough understanding to grasp your issues and either deal with themselves or pass them onto the relevent person - no more desperate, unproductive support calls.